F&Q

  1. 1. Q: Our Payment and Bank Remittance Information.

    A:

    We Accept The Credit Cards, Paypal, Other Payment Method, Please Contact us First. Small Or Sample Order, We Accept Payment Online Directly.

  2. 2. Q: About Payment Time.

    A:

    We Accept Online Instant Payments By Credit Cards & Paypal. General Payment Must Be Made Within 3 Days Of Order. If There is Any Reason to Delay Payment, Please Communicate With us First. Thank You.

  3. 3. Q: How To Cancel Order ?

    A:

    Cancel The Order According To The Different Progress Of The Order Status.

  4. 4. Q: Confirmed Or Process

    A:

    1. You Can Cancel The Order Within 12 Hours After Payment, Please Contact Us As Soon As Possible And Get Confirmation
    2. If You Want To Cancel The Order Within 12-72 Hours After Payment, We Will Charge You 15% Of The Entire Order As A Service Fee.
    3. After 72 Hours When Your Payment, The Order Can Be Cancelled if we don't ship your order out. If we have sent your order out, The Order Cannot Be Cancelled. If you must cancel, we will not refund.

  5. 5. Q: Shortage Problem.

    A:

    1. Send in Stock Products Directly and Contact To You For Refund.
    2. Inform You The Shortage Detail, Wait for Your Decision (This Option May Cause 4 Days Delay in Delivery).

  6. 6. Q: Can I Put My Own Branding On The Package You Send?

    A:

    Of Course, But You Need To Order Each Style For More Than 24 Pieces And You Need To Provide Design.

  7. 7. Q: How to Package?

    A:

    We Will Ship By International Express Packages DHL/UPS/TNT, or We Will Shipping by The Sea, If The Order Cubage is More Than 1 Cubic Meter, That Depending on The Area You Live in.

  8. 8. Q: The Time To My Country.

    A:

    We Have Different Way To Delivery Your Goods With Different Time.
    1. Express Shipping Usually Takes About 4-7 Working Days.
    2. Economical Shipping Takes 7-12 Days.

  9. 9. Q: How to Calculated does the Postage?

    A:

    Postage is Calculated in Accordance with The Weight, So Buy More and Save More.

  10. 10. Q: Tell Me the Shipping Cost before Order.

    A:

    The Shipping Costs Depend on The Weight, Delivery Way (EMS, DHL, TNT, UPS, or Sea Transit) and Destination Country. So It is Difficult for us to Declare an Exact Shipping Fee Before You Place an Order. And You Could Choose The Shipping Company You Like and We Will Also Check All The Express and Suggest The Most Suitable Way for You. If You are Not Satisfied with Our Shipping Fee, You Also Can Choose to Cancel Your Order. Your Kindly Understanding will be Highly Appreciated.

  11. 11. Q: About The Local Taxes and Import Duties.

    A:

    Local Taxes and Import Duties May be Incurred in Some Countries and are Not Included in The Amounts Shown. The Buyer or Recipient of The Shipment is Responsible for All Such Taxes and Duties. Our Products are Sold Worldwide and We Cannot Guarantee That They Meet The Import Requirements of Every Country. If in Doubt, Please Check with Your Country's Customs Office Prior to Ordering.

  12. 12. Q: When Can I Get Tracking Number, Packing List? I Haven't Received It Now

    A:

    We Will Send Your Order Within 24-72 Hours after Receiving Your Payment. When Your Order Are Sent, We Will Upload Tracking Number to Your Account and Send Information To Your Registered Email.

  13. 13. Q: How to Deal with If the Item is Defective?

    A:

    We are Sorry That The Item is Defective, and We will Actively Deal with Such Incidents. We Also Need Your Help.
    1. If The Item is Defective, Please Notify Us Within 3 Days of Delivery.
    2. Please Shoot The Picture Of The Item is Defective, and Then Send The Picture to Us by Email, So That I Could Submit Them to Our Technical Director, After She Check and Agree, We will Add The News to Your Next Order for Free.
    3. If We Could not Identification. All Items Must be Returned in Their Original Condition, In Order to Qualify for A Refund or Exchange of Goods. The Buyer is Responsible for All Shipping Costs Incurred. But in Order To Compensation for The Loss of Customers, Through Our Assessment, We will Give Your Some More Discounts on The Next Order.